Total Economic Impact Study Uncovers Benefits of About $2.67 Million
DEL VALLE, Texas — November 1, 2021 — ManageEngine, the enterprise IT management division of Zoho Corporation, today announced the findings from the Total Economic Impact™ (TEI) study it commissioned for its flagship, full-stack ITSM solution, ServiceDesk Plus.
The study revealed that ServiceDesk Plus users can see total economic benefits of a net present value up to $2.08 million over three years. The study, conducted by Forrester Consulting, demonstrated the benefits and savings businesses gain by implementing ServiceDesk Plus for their IT and enterprise service management operations.
For this global study, Forrester interviewed four decision-makers across the financial services, telecommunications and cosmetics industries who are using the Enterprise Edition of ServiceDesk Plus. Based on these interviews, Forrester composed a representative composite organization to analyze the benefits and costs of implementing ServiceDesk Plus. The study concluded that enterprises can achieve an ROI of up to 352% when they migrate to ServiceDesk Plus.
"Choosing the ITSM solution that best fits their needs and process maturity continues to be a top challenge for IT organizations," said Rajesh Ganesan, vice president at ManageEngine. "Among other factors, establishing a credible ROI is critical for technology leaders to convince those making purchasing decisions. ServiceDesk Plus is a popular choice among thousands of customers already, and this comprehensive Forrester study can help enterprises reach a decision faster when selecting an ITSM tool and build conviction about the solution’s potential ROI."
The study quantified the various benefits that organizations experience with ServiceDesk Plus. Here are some of the key findings:
According to the TEI study, ServiceDesk Plus isn't an isolated solution for the IT department. It comes with rapid-start enterprise service management features that extend ITSM capabilities beyond technology services to address business-centric use cases. “IT, human resources, finance—almost everyone in the company uses ServiceDesk Plus regularly," said a director of IT service management interviewed by Forrester.
Besides the quantified benefits, the TEI study reported on the flexibilities of ServiceDesk Plus, including its integrations with ManageEngine's expansive product ecosystem. One interviewee said, "We looked for a one-stop software solution. We're using multiple tools from ManageEngine in addition to ServiceDesk Plus. The best part is that they're all integrated with each other."
To read a copy of the entire Forrester Consulting's Total Economic Impact™ study for ServiceDesk Plus, visit https://mnge.it/Tpq.
ServiceDesk Plus is the full-stack service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended ITSM best practices, ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization’s business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver and support their business and IT services. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize service management and achieve high end-user satisfaction. To learn more about ServiceDesk Plus and its features, please visit manageengine.com/service-desk.
ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine's real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit manageengine.com; follow the company blog and on LinkedIn, Facebook and Twitter.