Meet our cohort:

We surveyed 3,300 professionals working worldwide in IT and in other business functions. In India, 300 decision-makers across IT and other key business functions were surveyed from a range of private sector organizations. We've divided them into two broad categories: IT decision-makers (ITDMs), and business decision-makers (BDMs).





Technology and the non-IT

Collaboration between non-IT and IT teams is on the rise


of decision-makers in India said that collaboration between IT and business departments has increased over the last few years.

BDMs have got the power...

To make some technology decisions.


of BDMs in India said their departments have the autonomy to make their own decisions regarding the purchase of apps and other IT software. This is 12% higher than the global average of 61%.

Tech savviness is rising, but could be higher


of decision-makers (ITDMs and BDMs) in India said that non-IT employees in their organisation are more knowledgeable about IT than they were in 2020. In contrast, the global average for this was 77%.

Wanted: People with technical proficiency


of BDMs in India said that a minimum level of technical proficiency is "considerably important" when hiring new employees outside of the IT department.

The future of IT departments

IT is being decentralised, but slowly


of Indian ITDMs said their organisation has successfully decentralised its IT structure. This is lower than the global average of 64%.

Possibly because of the challenges in ensuring security


of Indian ITDMs listed maintaining IT security levels as a key challenge caused by the decentralisation of their organisations IT structures.

But it is seen as a potential driver of innovation

Despite the challenges posed by decentralisation, decision makers across departments believe it could bring several benefits, driving innovation being the topmost.


of decision makers in India believe that decentralising their IT structures could lead to an increased scope for innovation.

IT is expected to play a supporting role in innovation


of ITDMs in India believe that in the next five years, IT will need to evolve to support other departments so that they can be proactive and innovative.

The concerning case of employee dissatisfaction

ITDMs feel they didn't get enough support


of Indian ITDMs said their organisation should have supported them more in the last two years. This is 12% higher than the global average.

Half of them are feeling less loyal


of ITDMs in India said they feel less loyal to their employers than they did two years ago. The global average was 49%.

They're looking to switch, and don't mind taking risks


of ITDMs in India are actively looking for a new job. The global average is 48%.


of them are more willing to make a risky career move now than they were two years ago.

Wrapping it up

Indian organisations have been attempting to decentralise their IT infrastructure. One of the primary benefits of this is seen to be an increased scope for innovation. However, despite this perceived benefit, India organisations lag behind their global counterparts with only half of the surveyed ITDMs reporting successful decentralisation of IT infrastructure. One possible reason could be concerns over maintaining security post-decentralisation.

Meanwhile, on the tech talent side, organisations need to be wary of losing their talent. Most IT leaders have been feeling a lack of support from their organisations. This has led to a lack of loyalty, with half the surveyed ITDMs saying they feel less loyal to their employers and are actively looking for new jobs.

Wrapping it up

Get the full story

Prepare your organization for the digital workplace of the future.

Download the report
Get the full story
X success