Choose your help desk wisely

Take the first step towards MSP help desk success
Features Standard Edition
(IT help desk software)
Professional Edition
(help desk + asset management)
Enterprise Edition
(help desk + ITIL® + asset + project)
Help Desk
Service Catalog Add-on Add-on
Automatic Ticket Dispatch
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Workaround & Solutions
    • Incidents & Problem Associations
  • Optional Problem Closure Rules
  • Free Flowing Text and Attachments Support for Problem Recording
  • Comprehensive Problem Reports
Change Management
  • Support Different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for Scheduling
  • Forward Schedule of Changes
  • Change Calender for Easy Scheduling
  • Change History
Add-on Add-on
API Integration
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project Management Add-on Add-on
CMDB   Add-on
Account Based Color Themes
Asset Depreciation Assessment  
Automatic Email to Ticket Conversion
Active Directory Integration
LDAP Integration
Import from CSV Files
User Survey
Complete History of Request
Multi Site Support
Remote Desktop Sharing - Across Networks
(Through Internet - 1 concurrent session for free)
Add-on Add-on Add-on
Remote Desktop Sharing - Within Network
(Without Internet)
Computer Telephony Integration Add-on Add-on
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Custom Request Form Templates
Flash Reports
Mobile Client      
  • iPhone
  • Android
Operating Systems Supported      
  • Windows
  • Linux
Database Support      
  • PostgreSQL
  • MS SQL
Free Up to  5 technicians NA NA
Paid Version (starts at) US$ 1,445 Annually
(10 technicians)
US$ 1,445 Annually
(2 technicians and 250 nodes)
US$ 2,545 Annually
(2 technicians and 250 nodes)

Please contact to get your quote.

Plans & pricing

Find the perfect fit for your help desk

Open tab
IT help desk software
starts from
$1,445 Annually
(10 technicians)
Open tab
Help desk + asset management
starts from
$1,445 Annually
(2 tech and 250 nodes)
Open tab
Help desk + ITIL asset + project
starts from
$2,545 Annually
(2 tech and 250 nodes)