| Features |
Standard Edition
(IT help desk software) |
Professional Edition
(help desk + asset management) |
Enterprise Edition
(help desk + ITIL® + asset + project) |
| Help Desk |
✓ |
✓ |
✓ |
| Service Catalog |
Add-on |
Add-on |
✓ |
| Automatic Ticket Dispatch |
✓ |
✓ |
✓ |
Problem Management
- Problem Management Workflow
- Problem Analysis
- Workaround & Solutions
- Incidents & Problem Associations
- Optional Problem Closure Rules
- Free Flowing Text and Attachments Support for Problem Recording
- Comprehensive Problem Reports
|
|
Add-on |
✓ |
Change Management
- Support Different Types of Change
- Standard Change
- Minor Change
- Major Change
- Significant Change
- Change Approval Board
- Approved Change Reports for Scheduling
- Forward Schedule of Changes
- Change Calender for Easy Scheduling
- Change History
|
Add-on |
Add-on |
✓ |
| API Integration |
✓ |
✓ |
✓ |
| Automated Billing |
✓ |
✓ |
✓ |
| Flexible Billing Module |
✓ |
✓ |
✓ |
| QuickBooks Integration |
✓ |
✓ |
✓ |
| Project Management |
Add-on |
Add-on |
✓ |
| CMDB |
|
Add-on |
✓ |
| Account Based Color Themes |
✓ |
✓ |
✓ |
| Asset Depreciation Assessment |
|
✓ |
✓ |
| Automatic Email to Ticket Conversion |
✓ |
✓ |
✓ |
| Active Directory Integration |
✓ |
✓ |
✓ |
| LDAP Integration |
✓ |
✓ |
✓ |
| Import from CSV Files |
✓ |
✓ |
✓ |
| User Survey |
✓ |
✓ |
✓ |
| Complete History of Request |
✓ |
✓ |
✓ |
| Multi Site Support |
✓ |
✓ |
✓ |
| Scheduler |
✓ |
✓ |
✓ |
Remote Desktop Sharing - Across Networks
(Through Internet - 1 concurrent session for free) |
Add-on |
Add-on |
Add-on |
Remote Desktop Sharing - Within Network
(Without Internet) |
|
✓ |
✓ |
| Computer Telephony Integration |
Add-on |
Add-on |
✓ |
| IT Help Desk Reports |
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
| Automatic Dispatch |
✓ |
✓ |
✓ |
| SLA Management |
✓ |
✓ |
✓ |
| Automatic Case Routing |
✓ |
✓ |
✓ |
| Auto Device Discovery |
|
✓ |
✓ |
| Notify Technicians |
✓ |
✓ |
✓ |
| Holidays / Operational Hours |
✓ |
✓ |
✓ |
| Knowledge Base |
✓ |
✓ |
✓ |
| Self Service Portal |
✓ |
✓ |
✓ |
| Asset Management |
|
✓ |
✓ |
| Purchase Management |
|
✓ |
✓ |
| Contracts |
|
✓ |
✓ |
| Custom Request Form Templates |
✓ |
✓ |
✓ |
| Flash Reports |
✓ |
✓ |
✓ |
| Mobile Client |
|
|
|
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
| Operating Systems Supported |
|
|
|
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
| Database Support |
|
|
|
|
|
✓ |
✓ |
✓ |
|
|
✓ |
✓ |
✓ |
| Free Up to |
5 technicians |
NA |
NA |
| Paid Version (starts at) |
US$ 1,445 Annually
(10 technicians) |
US$ 1,445 Annually
(2 technicians and 250 nodes) |
US$ 2,545 Annually
(2 technicians and 250 nodes) |
