Why do organizations need
an enterprise service management solution?

The success of a business depends on the quality of services delivered to its employees and customers. To deliver services efficiently, organizations turn to service management. However, delivering best-practice service management has every bit to do with leveraging the right technology as with designing the appropriate processes. Strike the right balance, and the benefits that follow include responsive service delivery, a flawless customer experience, streamlined service management, smart automation, and compliance with privacy regulations.

With over a decade of experience in the IT and customer support management space, we understand the requirements of various businesses and offer multiple service management solutions built around industry best practices. Our solutions empower your organization to provide a top-notch customer experience out of the box.

How will an enterprise service management solution
aid your organization?

Make service management cross the boundary between IT and business with enterprise service desk capabilities.

Establish and manage customer relationships with streamlined service management across the enterprise, and contextual integrations with business apps.

Boost employee productivity with a completely customizable self-service portal and a full-fledged service catalog.

Get a quick visual summary of all your requests and monitor them in one place with Kanban-based ticket management.

Standardize service delivery using visual process workflows and AI-based automations.

Get a single source of truth about your organization's IT infrastructure with IT asset management.

Make unique support plans and stay compliant with service-level agreements for each service contract.

Here’s how enterprise service management solutions have helped other organizations

Harvard Medical School gains complete visibility into its AD infrastructure.

Rinnai Australia lowers the volume of service tickets handled by its IT team by 25%

Read the case study >>
American Council on Education automates IT management

NCSS cuts down on trivial incidents and password reset tickets that were draining the team's productivity

Read the case study >>
Casale SA reaps the benefits of implementing

Lulea University transforms its ticketing mechanism to make it more organized and streamlined

Read the case study >>

Enterprise service management solutions from ManageEngine

Enterprise and IT service management

ServiceDesk Plus

Full-stack ITSM suite with enterprise service management

Supercharge your IT service desk with our full-stack ITSM solution with native IT asset management and enterprise service management capabilities.

On-premisesCloudMSP

Customer service management

SupportCenter Plus

Web-based customer support with Active Directory integration

Effectively manage customer tickets, client accounts, and service contracts to facilitate a superior customer experience with our web-based customer support software.

On-premises

IT asset management

AssetExplorer

IT asset management with built-in CMDB

Monitor the IT asset life cycle from acquisition to retirement, ensure license agreement compliance, and leverage other industry-recommended IT asset management capabilities.

On-premises

What our customers are saying

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The intuitive ServiceDesk Plus simplifies IT service management for S&K Technologies Inc

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ManageEngine is willing to go the extra mile, says Comdain Infrastructure

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ServiceDesk Plus gives Axiom Telecom 100% accuracy in managing its assets

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Atlantis, The Palm trusts ManageEngine's ServiceDesk Plus and Analytics Plus to manage their IT

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Education Services Australia wowed by ServiceDesk Plus' customization & usability

Resources

  • Articles
  • Webinars
  • Case Studies
  • Reports
Understanding the importance of service-level agreements in ITSM
Understanding the importance of service-level agreements in ITSM Learn more >>
6 ways to increase IT self-service adoption
6 ways to increase IT self-service adoption Learn more >>
Five ITSM takeaways from Internet Trends report
Five ITSM takeaways from Internet Trends report Learn more >>
Don't panic! 10 ways to manage major IT incidents
Don't panic! 10 ways to manage major IT incidents Learn more >>
Key steps for successful knowledge management
Key steps for successful knowledge management Learn more >>
10 tips for taming IT tickets
10 tips for taming IT tickets Learn more >>
How IT teams are shepherding businesses towards new ways of value creation
How IT teams are shepherding businesses towards new ways of value creation Learn more >>
Top five practices to ensure agility in your it service desk
Top five practices to ensure agility in your it service desk Learn more >>
Comprehensive guide to incident management
Comprehensive guide to incident management Learn more >>
A comprehensive guide on major incident management in ITIL
A comprehensive guide on major incident management in ITIL Learn more >>
Comprehensive guide to problem management
Comprehensive guide to problem management Learn more >>
A comprehensive guide on change management in ITIL
A comprehensive guide on change management in ITIL Learn more >>
An extensive guide to building an IT service catalog
An extensive guide to building an IT service catalog Learn more >>
What is an incident responsive
What is an incident responsive Learn more >>
Implement top-notch IT changes by leveraging a CAB
Implement top-notch IT changes by leveraging a CAB Learn more >>
How important are SLAs in ITSM?
How important are SLAs in ITSM? Learn more >>
The what, why, and how of a configuration management database
The what, why, and how of a configuration management database Learn more >>
Everything you need to know on service request management
Everything you need to know on service request management Learn more >>
A guide on ITIL knowledge management
A guide on ITIL knowledge management Learn more >>
A complete guide on IT ticketing system
A complete guide on IT ticketing system Learn more >>
An ITSM success story with 50,000 tickets
An ITSM success story with 50,000 tickets Learn more >>
Star beverage retailer gets more bang for its buck
Star beverage retailer gets more bang for its buck Learn more >>
How ServiceDesk Plus helped CGC Egypt overhaul its ITSM operations
How ServiceDesk Plus helped CGC Egypt overhaul its ITSM operations Learn more >>
ServiceDesk Plus helps deliver consistent service at HAMBS
ServiceDesk Plus helps deliver consistent service at HAMBS Learn more >>
Host Ventura scales the heights with ServiceDesk Plus MSP
Host Ventura scales the heights with ServiceDesk Plus MSP Learn more >>
Tranter achieves help desk transparency with ServiceDesk Plus
Tranter achieves help desk transparency with ServiceDesk Plus Learn more >>
ServiceDesk Plus manurers Manhattan Associates IT service desk to success
ServiceDesk Plus manurers Manhattan Associates IT service desk to success Learn more >>
Premier Financial Bancorp, Inc. unifies ticketing, purchase management
Premier Financial Bancorp, Inc. unifies ticketing, purchase management, and their self-service portal using ServiceDesk Plus. Learn more >>
A complete guide to discovering the right IT ticketing system software for your enterprise
A complete guide to discovering the right IT ticketing system software for your enterprise Learn more >>
The state of ITSM two years into the pandemic
The state of ITSM two years into the pandemic Learn more >>
Enterprises that invest in ServiceDesk Plus can experience 3-year ROI of up to 352%
Enterprises that invest in ServiceDesk Plus can experience 3-year ROI of up to 352% Learn more >>

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